Last updated: 01/07/2026
Business / Coach Name: Rahul Karnani
1. Introduction
Your privacy matters.
When you contact me, book a session, join a programme, send a message, or use this website, you may share personal information with me. This Privacy Policy explains what information I collect, why I collect it, how I use it, how I protect it, and what rights you have.
I treat client information seriously and with care. However, please understand that no website, email system, booking platform, or online service can ever be guaranteed as 100% secure.
By using this website or contacting me, you agree that you have read and understood this Privacy Policy.
2. Who I Am
This website is operated by:
Name / Business Name: Rahul Karnani
Email: contact@rahulkarnani.co
Location: India
For data protection purposes, I am the “data controller” of the personal information you provide to me.
3. What Information I May Collect
I may collect the following information:
Your name
Email address
Phone number, if provided
Booking details
Payment confirmation details
Messages you send through the website, email, WhatsApp, social media, or booking forms
Information you choose to share before, during, or after a session
Notes required to manage coaching sessions professionally
Feedback, testimonials, or reviews, only where provided by you
Technical website data such as IP address, browser type, device type, pages visited, and cookies
You should not send highly sensitive personal, medical, legal, financial, or emergency information through website forms.
4. Sensitive Personal Information
Because self-discovery coaching may involve personal topics, you may choose to share sensitive information during contact or sessions.
This may include information about your emotions, relationships, life situation, work, family, wellbeing, or personal history.
I only ask you to share what you feel comfortable sharing.
I do not provide therapy, counselling, medical treatment, diagnosis, crisis support, or mental health treatment. If you are experiencing serious emotional distress, trauma, depression, addiction, suicidal thoughts, abuse, or a mental health crisis, please contact a qualified professional or emergency service in your country.
5. Why I Use Your Information
I may use your information to:
Respond to your enquiry
Arrange calls, sessions, or programmes
Deliver coaching services
Manage bookings and payments
Send session reminders or updates
Keep basic records
Improve my website and services
Send resources, updates, or newsletters if you have agreed to receive them
Meet legal, tax, accounting, insurance, and business obligations
Protect my rights, safety, business, or clients
6. Legal Basis For Using Your Information
Where required by law, I rely on one or more of the following legal bases:
Contract: to provide coaching sessions or services you have requested.
Consent: where you have agreed to receive marketing, newsletters, testimonials being used, or optional communications.
Legitimate interests: to run my business, respond to enquiries, keep reasonable records, improve services, and protect my rights.
Legal obligation: where I must keep information for tax, accounting, legal, or regulatory reasons.
Vital interests / safeguarding: in rare situations, where there is a serious risk of harm to you or another person.
7. Confidentiality
I aim to keep what you share private and confidential.
However, confidentiality is not absolute.
I may need to share limited information if:
You give clear permission
I am required by law, court order, regulation, or legal process
There is a serious risk of harm to you or another person
There is a safeguarding concern involving a child or vulnerable person
There is a concern involving crime, fraud, abuse, violence, or serious misconduct
It is necessary to protect my legal rights, safety, business, or professional position
I need confidential professional, legal, accounting, insurance, or technical support
Where possible and appropriate, I will only share what is necessary.
8. Payments
Payments may be processed by third-party payment providers such as Stripe, PayPal, bank transfer, booking software, or another provider.
I do not store your full card details on this website.
Payment providers will process your information according to their own privacy policies and security standards.
9. Third-Party Services
I may use trusted third-party providers for:
Website hosting
Email
Booking systems
Payment processing
Video calls
Cloud storage
Analytics
Newsletter software
Accounting
Legal or professional support
These providers may process your data only as needed to provide their service.
I am not responsible for the privacy practices of third-party websites or platforms that you choose to use.
10. Cookies And Website Tracking
This website may use cookies or similar technologies to make the website work, improve user experience, understand website traffic, and support marketing or analytics.
You can usually manage cookies through your browser settings.
If this website uses analytics, advertising pixels, or newsletter tracking, this should be clearly explained in a separate cookie notice or cookie banner.
11. Marketing Communications
I will only send marketing emails, newsletters, offers, or updates if you have opted in or where the law allows.
You can unsubscribe at any time by clicking the unsubscribe link or contacting me directly.
I do not sell your personal information.
12. Testimonials And Client Stories
I will not publish your name, image, testimonial, story, or identifying details without your permission.
If you provide a testimonial, I may edit it for spelling, grammar, length, or clarity, but I will not knowingly change its meaning.
You may ask for your testimonial to be removed, unless it has already been printed or used in materials that cannot reasonably be changed.
13. How Long I Keep Your Information
I keep personal information only for as long as needed.
General enquiries may be kept for up to [12 months].
Client records may be kept for up to [6 years] for business, legal, tax, insurance, and record-keeping purposes.
Marketing data is kept until you unsubscribe or ask for removal.
Payment and accounting records may be kept as required by law.
After this, information will be deleted, anonymised, or securely archived where appropriate.
14. How I Protect Your Information
I take reasonable steps to protect your information, including:
Password-protected systems
Secure platforms where possible
Limited access to client information
Careful record keeping
Reasonable technical and organisational safeguards
Avoiding unnecessary collection of sensitive information
However, online communication is never completely risk-free. You are responsible for choosing what you share by email, forms, social media, or messaging apps.
15. International Data Transfers
Some third-party platforms may store or process data outside the UK or your country.
Where this happens, I aim to use providers that apply appropriate safeguards, contracts, or recognised transfer protections.
16. Your Rights
Depending on where you live and applicable law, you may have rights to:
Access your personal information
Correct inaccurate information
Ask for deletion of your information
Restrict how your information is used
Object to certain uses
Withdraw consent
Ask for a copy of your information
Complain to a data protection authority
To make a request, contact: [Insert Email]
I may need to verify your identity before responding.
17. Children
My coaching services are intended for adults aged 18 and over.
I do not knowingly provide coaching to children or collect children’s personal information without appropriate parental or guardian consent and suitable safeguarding arrangements.
18. Security Of Online Sessions
Online sessions may take place through video call, phone, or other platforms.
You are responsible for joining sessions from a private and safe place where you cannot be overheard if you wish the conversation to remain private.
You must not record any session unless I have agreed in writing.
19. Changes To This Policy
I may update this Privacy Policy from time to time.
The latest version will be posted on this website with the updated date.
20. Contact
For privacy questions or requests, contact:
Email: contact@rahulkarnani.co
Website: https://rahulkarnani.co
