Last updated: 01/07/2026
1. Introduction
These Terms & Conditions explain how you may use this website and how my coaching services work.
By using this website, booking a call, buying a session, joining a programme, downloading resources, or working with me, you agree to these Terms.
If you do not agree, please do not use this website or book any service.
2. About The Service
I provide self-discovery coaching.
This is a calm, honest space to talk things through, understand yourself better, explore patterns, and make clearer personal choices.
Coaching is not therapy.
Coaching is not counselling.
Coaching is not medical treatment.
Coaching is not crisis support.
Coaching is not legal, financial, medical, psychiatric, or professional advice.
I do not diagnose, treat, prescribe, or promise to resolve mental health conditions, trauma, addiction, depression, anxiety disorders, or any medical condition.
3. Client Responsibility
You remain fully responsible for your own choices, actions, decisions, behaviour, wellbeing, and results.
I may ask questions, reflect things back, share observations, and help you think more clearly.
However, I do not make decisions for you.
You agree that any action you take after a session is your own decision and your own responsibility.
4. No Guaranteed Outcome
Coaching can be helpful, but results are not guaranteed.
I do not promise that you will feel better, make a specific decision, change your life, improve relationships, earn more money, overcome emotional issues, or achieve any particular result.
Your progress depends on many factors, including your personal circumstances, honesty, effort, readiness, choices, and actions.
5. Suitability
My services may not be suitable for everyone.
I may refuse, pause, or end coaching if I believe:
The service is not suitable for your needs
You may need therapy, counselling, medical, legal, financial, or specialist support
There is a risk to your safety or another person’s safety
There is abusive, threatening, inappropriate, or unsafe behaviour
Boundaries are not being respected
Payment has not been made
Continuing would not be responsible or appropriate
Where appropriate, I may suggest that you contact a qualified professional.
6. Mental Health And Emergency Support
If you are in crisis, at risk of harm, experiencing suicidal thoughts, abuse, serious emotional distress, or a medical emergency, do not use this website or coaching service as your source of support.
Please contact emergency services, a doctor, crisis helpline, therapist, counsellor, or a suitable professional in your country.
If I believe there is a serious risk of harm, I may need to contact emergency services, safeguarding bodies, or relevant authorities.
7. Booking Sessions
Sessions must be booked through [Insert Booking Method].
Your booking is not confirmed until payment has been received, unless agreed otherwise in writing.
You are responsible for checking the date, time, time zone, session length, and contact details before booking.
8. Fees And Payments
Fees are shown on the website, booking page, invoice, or agreed in writing.
Payment must be made before the session or programme begins unless agreed otherwise.
I may change my fees at any time. Fee changes will not affect sessions already paid for.
You are responsible for any bank fees, exchange rates, taxes, or payment provider charges.
9. Cancellations And Rescheduling
You must give at least [24 / 48] hours’ notice to cancel or reschedule a session.
If you give enough notice, I may offer to reschedule the session.
If you cancel late, miss a session, arrive too late, or fail to attend, the session may be charged in full and may not be refunded.
If I need to cancel or reschedule, I will give as much notice as reasonably possible and will offer a new time or refund for the affected session.
10. Refunds
Refunds are not automatically given once a session has taken place.
For packages or programmes, refunds are not normally given for used sessions.
For unused sessions, any refund will depend on the package terms, notice given, and any costs or time already committed.
If you buy online, you may have legal cancellation rights depending on your country. In the UK, certain online service purchases may have a 14-day cooling-off period, but rights can change once you request the service to begin during that period. These rights should be confirmed before purchase where applicable.
11. Cooling-Off Period
If you are a consumer buying services online, by phone, or away from business premises, you may have a legal right to cancel within 14 days.
If you ask me to begin providing the service during the 14-day period, you may lose some or all of your right to a refund for services already provided.
If you book a session that takes place within the 14-day period, you agree that I may start providing the service before the cooling-off period ends.
12. Late Arrival
If you arrive late, the session will usually still end at the scheduled time.
If you are more than [15] minutes late without notice, this may be treated as a missed session and charged in full.
13. Online Sessions
You are responsible for having a working internet connection, device, camera, microphone, and private space.
I am not responsible for technical issues on your side.
If there are technical issues on my side, I will try to reschedule or offer a fair solution.
14. Confidentiality
I aim to keep coaching conversations private and confidential.
However, confidentiality has limits.
I may share information if:
You give consent
The law requires it
A court, regulator, or authority requires it
There is a serious risk of harm to you or another person
There is a safeguarding concern
There is suspected crime, fraud, abuse, violence, or serious misconduct
It is needed to protect my legal rights, safety, business, or professional position
I need confidential legal, accounting, insurance, supervision, or professional support
15. Client Behaviour
You agree to behave respectfully.
I may end a session or terminate services immediately if there is:
Abuse
Threats
Harassment
Discrimination
Sexual comments or behaviour
Repeated boundary crossing
Dishonesty
Unsafe behaviour
Non-payment
Misuse of my time, contact details, or materials
No refund will be due where services are ended because of serious misconduct or breach of these Terms.
16. Communication Boundaries
Communication outside sessions is limited to booking, payment, scheduling, reasonable session-related messages, and agreed support.
I do not provide emergency support between sessions.
I do not guarantee instant replies.
Unless agreed otherwise, I do not provide coaching by text message, WhatsApp, social media DM, or email outside booked sessions.
17. Recording Sessions
You must not record, screenshot, livestream, publish, or share any session without my prior written permission.
I will not record sessions without your permission unless required for legal or safety reasons.
18. Intellectual Property
All website content, written materials, exercises, downloads, audio, video, guides, course content, branding, and resources belong to me unless stated otherwise.
You may use purchased or free materials for your own personal use only.
You must not copy, share, resell, publish, teach, reproduce, upload, or use my materials for commercial purposes without written permission.
19. Courses, Resources And Digital Products
Digital products, courses, audio, guides, and downloadable resources are for personal use only.
Access may be removed if you breach these Terms, share login details, misuse materials, or act dishonestly.
Digital products may be non-refundable once accessed, downloaded, or started, subject to applicable law.
20. Testimonials
If you provide a testimonial, you give permission for it to be used on my website, social media, marketing, or materials unless agreed otherwise.
I will not publish your full name, image, or identifying details without your permission.
I may edit testimonials for spelling, grammar, length, or clarity without changing the meaning.
21. Website Use
You must not misuse this website.
You must not:
Hack or attempt to access restricted areas
Upload malicious code
Copy website content without permission
Use the website for unlawful purposes
Send spam or abusive messages
Interfere with the website’s operation
Use false information when booking or contacting me
22. Third-Party Links
This website may contain links to third-party websites, booking platforms, payment processors, social media, videos, or resources.
I am not responsible for third-party websites, content, privacy practices, prices, errors, or services.
23. Liability
To the fullest extent allowed by law, I am not liable for:
Decisions you make
Actions you take or do not take
Personal, emotional, financial, relationship, career, business, or life outcomes
Losses caused by reliance on website content or coaching conversations
Technical issues, website downtime, or third-party platform issues
Indirect, special, or consequential losses
Nothing in these Terms excludes liability where it would be unlawful to do so.
24. Indemnity
You agree to be responsible for any loss, claim, damage, cost, or expense caused by your breach of these Terms, misuse of services, misuse of materials, unlawful behaviour, or false information.
25. Ending Services
You may stop coaching at any time, subject to cancellation, payment, and refund terms.
I may end services if I believe it is necessary, inappropriate to continue, unsafe, or if these Terms are breached.
26. Changes To Services Or Terms
I may update services, fees, website content, policies, and these Terms at any time.
The latest version will be posted on this website.
27. Governing Law
These Terms are governed by the laws of __, unless another jurisdiction is required by law or agreed in writing.
Any dispute shall be handled by the courts of __, unless consumer law gives you rights in another place.
28. Contact
For questions about these Terms, contact:
Email: contact@rahulkarnani.co
